Frequently Asked Questions
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If four-digit alphanumeric characters are displayed on printer's LCD, see List of Support Codes for Printer Errors.
Error
Network
- Manually Solved Network Troubles
- Cannot Find Printer on Network (Windows/macOS)
- Switching Printer's Connection to Network or Terminal Devices
- Connecting with Wireless Direct
- Printing Network Settings
- Checking Status Code
- Network Key (Password) Unknown
For other questions about network, click here.
Installation
Solve Problems
Printer Does Not Work
- Printer Does Not Turn On
- Printer Turns Off Unexpectedly or Repeatedly
- Wrong Language Appears in LCD
- LCD Is Off
- USB Connection Problems
- Printer Does Not Print
- Printing (Copying) Stops
- Cannot Print Using AirPrint
- Cannot Find Printer on Network (Windows/macOS)
- Ink Does Not Come Out
- What to Do When Paper Is Jammed
- Printer Does Not Pick Up or Feed the Paper/"No Paper" Error
- Automatic Duplex Printing Problems
- Printout (Copy) Results Are Unsatisfactory
- Scanning Problems (Windows)
- Scanning Problems (macOS)
- Scan Results Are Unsatisfactory (Windows)
- Scan Results Are Unsatisfactory (macOS)
- Cannot Print (Scan) from Smartphone/Tablet
- Cannot Send a Fax
- Cannot Print a Fax/"Fax received. Saved in memory." Appears
- Cannot Receive a Fax/Cannot Receive a Color Fax
- Cannot Dial
- Telephone Disconnects During a Call
Cannot Set Correctly (Network)
- Cannot Find Printer on Network (Windows/macOS)
- Manually Solved Network Troubles
- Network Key (Password) Unknown
- Cannot Remember Printer's Administrator Password
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information of Printer
- Restoring Printer's LAN Settings to Defaults
Cannot Set Correctly (Installation)
Error or Message Appears
- When Error Occurred
- Message Is Displayed
- Message for Faxing Is Displayed on Fax Standby Screen
- Four-Digit Alphanumeric Code Is Displayed on LCD
- List of Support Codes for Printer Errors
- IJ Scan Utility Error Messages (Windows)
- IJ Scan Utility Lite Error Messages (macOS)
- ScanGear (Scanner Driver) Error Messages (Windows)
